Overview
Welcome to ArtSmart.in! We strive to provide a seamless experience for all users participating in our online art contests. Please read our Return and Refund Policy to understand how we handle payments, refunds, and cancellations. By using our services, you agree to the terms outlined below.
1. Overview of Services
ArtSmart.in offers online art contests, where participants may be required to pay an entry fee to join specific contests. This fee supports prize distribution, contest management, and platform maintenance. All payments made on ArtSmart.in are subject to the following refund and cancellation policies.
2. Refund Policy for Contest Entry Fees
Due to the nature of our services, all entry fees for contests on ArtSmart.in are non-refundable under normal circumstances. However, there are limited cases where a refund may be issued:
Eligible Cases for Refund
- Contest Cancellation: If ArtSmart.in cancels a contest for any reason, a full refund will be issued to all participants who paid an entry fee.
- Technical Errors: If a technical issue on our platform prevents you from successfully submitting your entry, and you report this within 24 hours of the payment, we will investigate and may issue a refund if we are unable to resolve the issue.
Ineligible Cases for Refund
- Change of Mind: Refunds will not be issued if you decide not to participate after completing your registration.
- Disqualification: Refunds are not issued for entries disqualified due to non-compliance with contest rules or guidelines.
3. Cancellation Policy
If you need to cancel your registration for a contest, please contact us immediately at support@artsmart.in. However, please note:
- Cancellation does not guarantee a refund unless the case falls under our eligible cases for a refund as outlined above.
4. How to Request a Refund
To request a refund, please follow these steps:
- Email Us at support@artsmart.in with the subject line “Refund Request” within 24 hours of payment.
- Include Details such as your name, contest name, payment method, transaction ID, and a brief explanation of the reason for your refund request.
Our team will review your request within 3–5 business days and notify you of the outcome. Approved refunds will be processed within 5–10 business days, depending on your payment provider.
5. Payment Disputes
If you believe an error has occurred with your payment or if you encounter any unauthorized charges, please contact us immediately. We will work to resolve any legitimate issues and may involve our payment processing partners to assist in the investigation.
6. Changes to This Policy
ArtSmart.in reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page, and the effective date will be updated. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions about this Return and Refund Policy, please reach out to us at:
Email: support@artsmart.in
Thank you for being a part of ArtSmart.in. We are committed to providing a transparent and fair policy to support all our valued participants.